Emotional Embrace Phone Case

Love a specific style, pattern, or theme? Tell us what you want to see!
Email your design suggestions to ​[support_agent@caseease.com]and instantly receive a ​20% OFF coupon for your next order.

1. Order Processing:
   Orders are processed within 1-3 business days, and a tracking number will be provided once your order ships.
2. Shipping Locations:
   We currently ship to the continental U.S. only, with standard shipping taking 8-12 business days, depending on the destination.
3. Free Shipping:
   Enjoy free shipping on all U.S. orders, with no minimum purchase required.
4. Delays:
   Shipping may be delayed during U.S. holidays or due to unforeseen circumstances. Please plan ahead for timely delivery.
5. Package Tracking:
   Once shipped, you will receive a tracking number via email. You can track your package on the carrier’s website or on our site.

We are committed to ensuring your satisfaction with every purchase. Our 30-day return policy allows you to request a return within 30 days of receiving your item.

1. Am I Eligible for a Return?

Your item must meet the following conditions:

• Condition: Unworn, unused, with tags, and in its original packaging.
• Proof of Purchase: Receipt or order confirmation must be provided.

2. How to Start a Return

Follow these simple steps to begin your return:

• Contact Us: Email support_agent@caseease.com with your order details and reason for return.
• Approval: Once your return is accepted, we’ll send you a return shipping label and instructions.
• Send It Back: Ship your package to: 2504 E Market Street, Greensboro, NC 27401.
  Note: Items sent back without prior approval will not be accepted.

3. What About Damaged or Incorrect Items?

Inspect your order upon receipt and contact us immediately at support_agent@caseease.com if:

• Your item is defective or damaged.
• You received the wrong item.
  We’ll evaluate the issue and take appropriate action to resolve it.

4. Can I Exchange an Item?

Yes! The fastest way to get the item you want is to return your current one. Once your return is accepted, place a new order for the desired item.

5. When Will I Get My Refund?

Once your return is received and inspected, we will notify you of the refund status:

• Approved Refunds: Processed to your original payment method within 10 business days.
• Bank Processing Time: It may take additional time for your bank or credit card company to post the refund.
  Haven’t received your refund? If more than 15 business days have passed since approval, contact us at support_agent@caseease.com.

6. Who Covers Return Shipping Costs?

• Our Responsibility: We cover shipping for defective, damaged, or incorrect items.
• Your Responsibility: For all other returns (e.g., change of mind), you’ll cover the return shipping costs.

7. Need Help?

For any questions about returns or refunds, contact us at support_agent@caseease.com. We’re here to help and ensure a smooth process for you.