Heart Lighting Minimalist IPhone Phone Case

Return & Refund Policy

Return Conditions

We accept return requests within 30 days of receiving your order, provided that the following conditions are met:

• The item is unused and in its original packaging.
• You provide valid proof of purchase (order number or invoice).
• An unboxing video is submitted for verification.

Return & Exchange Process

Please contact our customer service team within 30 days of receiving your item to request a return or exchange, including your unboxing video and receipt.

Our team will provide you with the return address and specific instructions.

For returns without reason, the shipping cost will be the customer's responsibility.

Refund Policy

Once we receive and inspect your returned item, we will process your refund within 3-5 business days.

Refunds will be issued to your original payment method, and the time it takes for the funds to appear will depend on your payment provider.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team immediately with photographic evidence. We will work to resolve the issue promptly and cover any associated costs.